HOW LONG WILL MY ORDER TAKE?
- Every Little Wildflower product is made to order especially for you. As a result, I do not keep ready-made stock.
- Standard production time is 1-2 weeks for most products.
- Need your order sooner? Priority orders are available for an additional R200.
- During peak periods such as holidays, special occasions (Valentine’s Day, Easter, Mother’s Day, Father’s Day, Christmas), and sales, production time may extend to ensure the highest quality.
- While every effort is made to meet the estimated production time frame, occasional delays due to circumstances beyond my control (including supplier delays, courier disruptions, load shedding or power outages) may occur. If this happens, I will keep you informed.
HOW DOES DELIVERY WORK?
- Once your order has been completed, delivery normally takes 1–3 business days (excluding weekends & public holidays).
- Delivery time frames are estimates provided by the courier and are not guaranteed. Unfortunately I cannot be held responsible for courier delays once your parcel has been collected by the courier.
WHAT ARE MY DELIVERY OPTIONS?
- Nationwide door-to-door delivery is available at a flat rate of R99. (Orders over R1500 qualify for FREE delivery.)
- Collection at a PUDO locker is available at a flat rate of R79. (Orders over R850 qualify for FREE delivery to a PUDO locker.)
- Shipping Disclosure:
Delivery charges are calculated based on the delivery address provided. Should your location incur additional courier charges, we will inform you of these costs prior to dispatch to confirm your acceptance
CAN I CANCEL MY ORDER?
- As every order is made especially for you, cancellation fees may apply.
- Orders cancelled within 24 hours may be subject to a 10% cancellation fee to cover transaction and processing costs.
- For cancellations after 24 hours, a reasonable cancellation fee of 30% will apply, determined by factors such as the nature of the goods, the time of cancellation, and any costs incurred up to that point.
- If production has already been completed or your order has been personalised specifically for you, cancellation may no longer be possible.
CAN I RETURN OR EXCHANGE MY ORDER?
- I want you to love your order. If there is a problem, please email me at nadia@littlewildflower.co.za and I'll do my best to assist.
- Returned products must be unworn, undamaged, unwashed, free of stains, odours, and pet hair, and must be returned in their original packaging. Returns are accepted at the sole discretion of Little Wildflower.
- Returns must be made within 7 days, and the customer is responsible for the return shipping cost.
- Please note:
- Personalised items are made to order and cannot be returned or exchanged unless they are defective, not as described, or not suitable for the intended purpose communicated at the time of order.
- Sale items are final sale and cannot be returned or refunded.
WHAT ARE MY PAYMENT OPTIONS?
- I offer a variety of secure payment options including Apple Pay, Google Pay, Capitec Pay, PayFast, EFT & Happy Pay.
- If paying via EFT, payment must be made within 24 hours of placing your order. Unfortunately, I cannot reserve unpaid orders.
- If an EFT payment is made late, production will only begin once payment is received, not from the date of order placement.
- Unpaid EFT orders will be automatically cancelled.
WHAT ELSE SHOULD I KNOW?
- Please check all information carefully before completing your order. This includes:
- Spelling of names
- Personalisation details
- Colours selected
- Delivery address
- Contact information
- Little Wildflower cannot be held responsible for errors submitted during checkout. If you notice a mistake, please contact me as soon as possible. While I cannot guarantee changes once production has begun, I will always try my best to assist.
- Additional information:
- I am unable to deliver to PO Boxes.
Couriers deliver Monday-Friday during business hours only. - Delivery dates and delivery times cannot be guaranteed.
- If your order is required for a specific event or date, please let me know before placing your order. While every effort will be made to meet your deadline, delivery dates cannot be guaranteed unless confirmed in writing.
- Product Colours
- Every effort is made to display product colours as accurately as possible.
- Please note that colours may vary slightly due to differences in screen settings, monitor calibration, printing processes and fabric batches.
- As each personalised item is individually made, slight variations between products may occur and form part of the handmade nature of the product.
If you have any questions before placing your order, I'm always happy to help.
© All rights reserved.
All content on this website, including product designs, photographs, graphics, logos, text and artwork, remains the intellectual property of Little Wildflower unless otherwise stated.
No content may be copied, reproduced, distributed, modified or used for commercial or personal purposes without prior written permission.
Unauthorised use of my photographs, designs or website content may result in legal action.
If you would like permission to use any content or collaborate with Little Wildflower, please contact me directly.
Thank you for supporting Little Wildflower and choosing to shop small. 🤍